IT Support Analyst at Child Development Institute

Drive impactful IT solutions as an IT Support Analyst with the Child Development Institute. Support Microsoft 365, Azure AD, and a range of devices in a collaborative environment.
In this 12-month contract role, you will deliver Level 1 and Level 2 support across multiple locations for approximately 200 devices. Your expertise in Microsoft 365, Azure Active Directory administration, and SaaS platform support will be essential in resolving incidents, onboarding and offboarding staff, and assisting in operational tasks. You'll engage with various technologies, enhancing both your skills and the institution's mission.
Key Responsibilities:
• Provide technical support across desktop, mobile, and remote environments
• Administer Microsoft 365, including user provisioning and access management
• Manage device inventory and lifecycle, perform imaging, and issue equipment
• Troubleshoot SaaS platforms, ensuring smooth user access and functionality
• Assist with network tas...