IT Support Analyst at Alberta Electric System Operator

Enhance your technical skills with a full-time IT Support Analyst position at the Alberta Electric System Operator. This job focuses on application support and customer service across a hybrid work model.
As part of the Restructured Energy Market program, your responsibilities will include incident management and providing effective technical support to users. Work closely with Desktop Analysts and other IT teams to ensure seamless integration of systems. Strong customer engagement and problem-solving ability are essential for addressing user needs promptly and effectively.
Key Responsibilities:
• Manage major and minor incidents while adhering to SLAs
• Provide technical support for user queries related to IT systems
• Facilitate the setup and deployment of IT hardware and software
• Document procedures and maintain a comprehensive knowledge base
• Support on-the-ground IT setup at various locations
Requirements:
• Bachelor’s degree or related diploma in IT<...