IT Supervisor

Job Description

ROLE: IT Supervisor

REPORTS TO: Director of IT

LOCATION: Burnaby Head Office

We are seeking a hands‑on End User Support Supervisor to lead a desktop support team while owning service performance, operational KPIs, cybersecurity incident response coordination, and selected IT projects. This role is a critical front‑line leadership position responsible for end‑user experience, operational discipline, and rapid response during security events.

The successful candidate will be customer‑focused, metrics‑driven, calm under pressure, and capable of contributing as a technical resource on IT initiatives.

Opportunities

This is an exciting opportunity to strengthen the end‑user support experience as our technology environment continues to evolve. The primary challenge will be balancing daily operational demands, ticket performance, cybersecurity readiness, and project support. This role provides the opportunity to ...