Found Description
About the Role
Davidson is seeking a motivated customer-focused IT Specialist to join our IT team. This entry‑level role is ideal for someone starting their career in IT, with a passion for troubleshooting and delivering excellent user support. If you’re curious, adaptable, and eager to deepen your technical expertise while taking on increasing responsibility, this role offers a front‑row seat to some of the most exciting work in the market.
What You’ll Be Doing
- Help monitor and manage IT tickets in the ticketing system, ensuring timely responses and resolutions
- Assist in troubleshooting hardware, software, operating systems, and applications such as Office 365, SharePoint, and OneDrive
- Help with the setup, configuration, and maintenance of IT equipment
- Monitor and maintain network systems, including routers and switches
- Support system updates, patches, and data backups
- Prepare technical documenta...