Found Description
Salary Range: $75,000.00 To $85,000.00 Annually
Schedule: Monday to Friday, 40 hours per week
On call: 7 days – Rotation several times a year
Work Mode: Onsite
About the Role
As a Technical Support Specialist L3, you will be responsible for providing assistance to customers or internal users by diagnosing and resolving technical issues related to hardware, software, and network systems. This includes troubleshooting, guiding users through problem‑solving steps, and ensuring timely solutions to maintain system functionality and user satisfaction. The ideal candidate will have a strong technical background, excellent problem‑solving skills, communication skills, and a passion for providing exceptional customer service.
What You Will Do
- Diagnose and resolve complex technical issues that Tier 2 cannot handle, requiring a deep understanding of hardware, software, and network systems.