IT Site Operations Manager

We are seeking an experienced IT Site Operations Manager to lead End User Computing (EUC) operations within a large-scale enterprise environment. The successful candidate will be responsible for operational leadership, customer engagement, service delivery governance and the management of multiple onsite support teams across a geographically dispersed environment.

Key Responsibilities

Operational Management

• Lead the day-to-day delivery of End User Computing services across multiple operational sites.
• Ensure compliance with contractual Service Level Agreements (SLAs), KPIs and operational governance requirements.
• Manage Major Incidents and coordinate cross-functional technical teams to ensure timely service restoration.
• Drive continual service improvement initiatives through trend analysis, root cause reviews and operational planning.

Team Leadership

• Lead, mentor and manage Team Leads, ...