Found Description
The IT Site-Admin will provide technical support on sites and remote end users, using remote support tools such as Phone, email, Teams, and TeamViewer to serve the end user community residing in the local site and other ESAB sites in his Region. The IT Administrator will troubleshoot, diagnose, and correct technical faults, using technical skills, and guide the user through the necessary steps to restore functionality. The IT Administrator will assume responsibility for all the IT Infrastructure & Applications used in his local site, acting as a point of contact for end users and providing assistance and guidance to reach the required IT resources to facilitate the resolution of incidents and service requests outside of his technical capacity, skills, or level of access.
Accountabilities- Respond to telephone calls, tickets, and email for technical support.
- Document steps taken, track and monitor support requests to ensure a timely resolution.
- Pri...