Found Description
- Improve IT service performance through KPI and SLA analysis
About Our Client
This opportunity is with a large organisation in the transport and distribution sector. The company is committed to leveraging technology to drive operational excellence and deliver value to its stakeholders.
Job Description
Key ResponsibilitiesCommercial & Financial Analysis
- Support IT cost modelling (run vs change, unit cost views)
- Contribute to business cases including TCO and cost-benefit analysis
- Review vendor pricing and identify cost optimisation opportunities
- Assist with budgeting and forecasting activities
Service Performance & Vendor Management
- Work with internal teams and vendors to improve service delivery
- Support KPI/SLA definition, tracking, and reporting
- Identify service risks, gaps, and improvement opportunities
- Contribute to...
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