IT Service Operations Manager at Bombardier

Join Bombardier as an IT Service Operations Manager, leading teams in a high-performance environment. Oversee service governance, enhance operational efficiency, and manage vendor relationships.
In this senior role at Bombardier, you will contribute to the effectiveness of IT operations while overseeing service providers. You'll lead a team, improve processes, and ensure performance management, fostering career development for team members. Your expertise in ITIL and vendor management will be key to driving success in operational reporting and service level agreements.
Key Responsibilities:
• Govern service providers and ensure consistent processes
• Lead IT Service Operations Team for process improvement
• Manage daily activities and performance of staff
• Develop and consolidate operational reporting metrics
• Foster relationships between service providers and Bombardier
Requirements:
• Bachelor’s degree in Information Technologies
• Minimum 10 years of ...