IT Service manager

Key Requirements

Application Support (40% - Highest Priority)

• Extensive experience supporting business-critical applications, including internal banking systems, customer-facing platforms, and third-party SaaS solutions.
• Strong understanding of application specifications, business logic, and banking workflows.
• Proven ability to troubleshoot application issues, including failed transactions, incorrect data displays, system behavior issues, and UI-related problems.
• Experience in incident analysis, root cause investigation, escalation management, and stakeholder communication.
• Hands‑on experience supporting transaction processing systems, client onboarding platforms, compliance tools, and other banking applications.
• Ability to work closely with development teams, infrastructure teams, vendors, and support teams to achieve end‑to‑end issue resolution.
• Strong understanding of banking applicatio...