Found Description
Service Management & Delivery
- Act as the primary Service Manager for customers using security and access control solutions (e.g. secured entry/exit systems).
- Manage end-to-end service delivery for security applications, ensuring compliance with agreed SLAs, KPIs, and security protocols.
- Ensure service operations comply with security policies, access control procedures, and regulatory or compliance requirements (e.g. government, enterprise, critical infrastructure).
- Coordinate incident, problem, and change management activities related to security systems such as access control, CCTV, and secure network connectivity.
- Serve as the main escalation point for security-related service incidents, ensuring timely restoration and effective customer communication.
- Lead Root Cause Analysis (RCA/RFO) for security-related incidents and drive corrective and preventive actions....