Found Description
Capitole Consulting keeps growing and we want to do it with you!
Are you a passionate IT Service Manager ? We have an exciting opportunity to lead and empower a multicultural team!
Language : English and Spanish
Location: FULL REMOTE (Spain)
⌚ Timetable : flexible.
Key responsabilities:
Incident Management:
• Act as the single point of contact for major incidents, coordinating all stakeholders .
• Log, classify, prioritize, and assign all incoming incidents in the ITSM platform.
• Monitor incident queues and enforce SLA compliance .
• Produce timely Major Incident communications and post-incident reports.
• Drive end-to-end incident lifecycle management from detection to...