IT Service Manager - Hybrid/Remote, Lead IT Operations & SLAs

Raona is seeking a Service Manager to lead the IT Managed Services team, ensuring stability, performance, and high-quality delivery. You will oversee workload, monitor KPIs, and drive continuous improvements across multi-client environments.

The role requires 3+ years in IT service management, proven team leadership, and strong English communication skills (minimum B2). Hybrid or remote work is offered, with a Barcelona office option and various benefits to support professional growth.