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IT Service Management Senior Analyst Toronto

Scotiabank

toronto, on, Canada Full-time June 28, 2026

Found Description

Elevate IT governance with Scotiabank as a Senior Analyst in Toronto. Use your process analysis and leadership skills to drive improvements across diverse teams.

Scotiabank is seeking an IT Service Management Senior Analyst to enhance governance frameworks. This crucial role focuses on aligning business and technical requirements, fostering collaboration among departments like risk and software development. Your contributions will strengthen a customer-centric culture and improve stakeholder communication.

Key Responsibilities:
• Develop and maintain the ITSM Governance Model
• Analyze processes for ongoing improvement
• Liaise with stakeholders to boost governance
• Lead community outreach initiatives effectively
• Ensure compliance with essential operational standards

Requirements:
• Proficient in ITSM and ITIL frameworks
• Background in software development or reliability engineering
• Leadership ...

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