IT Service Management Governance Analyst

Lead IT governance at Scotiabank as a Senior Analyst in IT Service Management. Develop governance frameworks, analyze processes, and enhance service delivery in Toronto, Ontario.

This role focuses on designing, building, and updating the ITSM Governance Model, ensuring compliance with laws and regulations. You’ll collaborate with business stakeholders and various teams to implement governance improvements, utilizing your leadership skills in both people and process ownership.

Key Responsibilities:
• Design and enhance the ITSM Governance Model
• Create and maintain essential governance documentation
• Analyze processes and governance frameworks
• Collaborate with stakeholders to document improvement opportunities
• Lead project work and support departmental initiatives

Requirements:
• Fluent in English and Spanish
• Technical experience in software development or operations
• Familiarity with ITIL a...