Found Description
About the job IT Service Management Administrator
IT Service Management Administrator - 6 Month Contract
Experience
- Experience working with ITSM platforms (ServiceNow, Autotask, Freshservice).
Ability to perform 1st line investigation and triage of platform issues.
Advanced skills in defining and documenting process and/or procedures.
Qualifications
Role Responsibilities
ServiceNow Administration & Enhancements
Perform day-to-day administration of the ServiceNow platform, including Incident, Request, Knowledge, Problem, and Self-Service modules.
Validate specifications, test enhancements, and manage releases into Production.
Manage platform enhancements and customer-specific requirements.
Coordinate testing activities for system upgrades and newly developed features.
Define service catalog items, SLAs, dashboards, and reports f...
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