IT Service Experience Lead - Operations & UX

SOS International is seeking an IT Service Experience & Operations Lead to enhance user-centric IT support while managing incidents and requests across multiple vendors. You will drive improvements to service quality, user satisfaction, and operational excellence.

The ideal candidate has significant experience in service desk operations, understands ITIL processes, and is skilled in managing diverse stakeholder relationships. If you thrive in a dynamic environment, join us in Kuala Lumpur!