Found Description
IT Service Desk
Applies technical knowledge to provide 1st tier support to diagnosis, troubleshoot and resolve network end user application computer software and hardware problems and issues.
Essential Job Duties
- Receive, prioritize and respond to user calls identifying and requiring major software or hardware problems and issues
- Receives calls from users to resolve simple and complex computer software and hardware problems
- Provides services including inquiries of how to set up and use specific software, technical printer, word processing, electronic mail, and operating system issues
- Contacts software and hardware product support vendors to correct, replace or provide technical support and information
- Initiates, escalates, or resolves problem tickets and/or service requests
- Troubleshoots and resolves technical problems, escalates to support resources
- Other duties as assigned