Found Description
Responsibilities
- Provide first‑line support for IT‑related issues and resolve them promptly.
- Manage service requests, incidents, and problems to ensure user satisfaction.
- Maintain documentation for all service desk activities and ensure accurate reporting.
- Assist in training users on various software and hardware configurations.
- Collaborate with other IT teams to improve service delivery and user experience.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 35 years of experience in IT service desk or support roles.
- Proficient in service desk operations, troubleshooting, and customer service.
- Ability to manage multiple incidents and prioritize tasks effectively.
- Strong problem‑solving skills and excellent communication abilities.
Benefits
Competitive compensation package up to 45K. <...