Found Description
Position: IT Service Desk
Location: Eastwood, Quezon City
Work setup & shift: Onsite | Day Shift
Responsibilities
- Resolve incidents and service requests efficiently while ensuring adherence to service level agreements.
- Provide clear and timely communication to customers regarding the status and progress of incidents and requests.
- Ensure customer satisfaction before closing tickets and service requests.
- Collaborate with technical teams and subject matter experts to achieve timely issue resolution.
- Deliver a high standard of customer service and build strong working relationships with internal stakeholders.
- Provide technical advice, guidance, and support to end users across multiple business locations.
- Assist customers in effectively utilizing IT systems, applications, and services.
- Contribute to the maintenance and improvement of customer self‑help documentation and knowle...