Found Description
We are looking for an IT Service Desk Manager who will take a leading role to l eads the global service desk, ensuring strong service performance, effective incident and request handling, and a consistent end-user experience across locations and time zones.
Scope
The role leads the global IT Service Desk across Malaysia and Belgium team, covering incident, change and request management, user communication, escalations, service performance, and operational governance.
The IT Service Desk Manager works closely with infrastructure, applications, security, workplace, data, and business-facing IT teams, as well as senior business stakeholders, to align support with business priorities.
The role owns service desk performance, service maturity, knowledge management, and support quality, while partnering with IT leadership on tooling, governance, standardization, and coordination between KUL and BRU.
The role also provides ...