Found Description
- Technical Skill set Incident Management, Problem Management, Major Incident Management, IT Service Desk, End User Computing, Remote Desktop Troubleshooting, ServiceNow
- Desired Experience Range 5-6 years
- Amenable to work on BGC, Site
- Education: Bachelor's degree in computer science, Information Technology, or relevant practical experience
Desired Competencies (Technical / Behavioral Competency)
Must-Have
- Proven Experience as an IT Service Management Analyst, Proficient in English, Hands‑on experience with service management software (e.g., Jira, ServiceNow) and data visualization tools. (1) Working experience with Genesys Pure Cloud and ITSM tools like ServiceNow, Strong analytical capabilities, process documentation, and the ability to confidently lead high-level discussions with both technical and non-technical stakeholders, ITIL Certification – Strong working knowledge of IT Service Management framewo...
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