IT Service Desk Lead — SLA-Driven Frontline Support

Telebest is seeking a First Line Team Leader based in Johannesburg, South Africa. The ideal candidate will have 7 years of experience in service delivery management and 3 years in desktop support. Responsibilities include managing support agents, driving SLA achievement, and providing technical troubleshooting.

Applicants should possess the latest Microsoft MCSE qualification and ITIL V3 Foundation certification. This role is pivotal in ensuring a culture of excellence within the team.