IT Service Desk – Infrastructure Support Analyst

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees through our IT Service Desk.
• Troubleshoot and resolve Windows desktop, laptop, mobile device, and peripheral issues.
• Support Microsoft 365 applications including Outlook, Teams, Office, and OneDrive. Experience or depth in Excel formulas or advanced Office application technologies is a plus.
• Administer user accounts, permissions, and group memberships using Active Directory and Microsoft Entra ID (Azure AD).
• Provision and deploy new user workstations using standardized configuration and automation processes.
• Support printers, scanners, conferencing equipment, and other office technology.
• Troubleshoot wired and wireless networking issues including DNS, DHCP, VPN connectivity, switching, and network access.
• Assist with server administration, system monitoring, backups, patch management, and endpoint security.
• Prov...