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JOB DESCRIPTION IT Service Desk Engineer — L1 End User Support Department- Information Technology Experience- 4–6 Years Role Level- L1 / Junior Engineer Work Mode- 5 Days Work from Office Shift Timings- Rotational Shift -24/7 Location - Hyderabad , Gurgaon , Bangalore Joining Time - Immediate Role Overview We are looking for an experienced IT Service Desk Engineer to provide first-level technical support to end users across hardware, software, and network domains. The ideal candidate is customer-focused, detail-oriented, and capable of managing incidents efficiently within defined SLA frameworks. Key Responsibilities Provide first-level support for hardware, software, and basic network issues raised by end users. Log, track, and resolve incidents and service requests within defined SLA timelines using ITSM tools. Troubleshoot Windows OS, laptops, desktops, printers, and standard business applications. Handle user account creation, password resets, and access requests via Active Directo...