Found Description
IT Service Desk Analyst
Location: North West
Industry: IT
Salary: £18000 - £23000 per annum + Benefits + Bonus
Posted: 23/10/2017
Description
IT Service Desk Analyst, Support Analyst, 1st, 2nd Line Support, Service Desk – Exceptional training and career development on offer
An exciting opportunity has arisen to join a busy support desk in a large international organisation. This role is an IT Service Desk Analyst.
The role will be office based supporting internal end users. Some travel may be required to support end users in other offices in the UK and overseas.
Responsibilities
- Assess incoming incidents and prioritise work according to timescales and processes.
- Deliver a quality service desk service on a daily basis, ensuring that any issues are logged, prioritised and resolved within SLA’s.
- Keep accurate and timely records within the incident monitoring system. ...