IT Service Desk Analyst

## IT Service Desk AnalystApplylocations: PHI - Manila: Cebu, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: # # **Primary Details**Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to deliver exceptional customer service and technical support to both internal and external users globally through various communication channels. This includes handling IT Service Desk activities such as incident and service request management in accordance with IT policies and procedures.**Responsibilities:*** Perform problem and Level 1 incident management activities, including analysing, documenting, and managing incidents from various customer communication channels.* Provide excellent customer service through daily interactions.* Take ownership and responsibility for resolving issues.* Troubleshoot end-user issues on software applications, hardware, network, telecommunication systems, and remote desktop support.* Assist in developing and maintai...