IT Service Desk Analyst - Level 2

• IT Service Desk Analyst Level 2
• 12+ month min contract 
• Leading finance and banking organization
• Collaborative, high-performing culture
  
• WFH 2 days per week 

Company Overview

Profusion is working with a leading financial services client who are seeking a motivated Level 2 IT Service Desk Analyst to join their high performing and close-knit team.

Role Overview

In this role you'll provide Level 2 support covering escalated support for the internal business, in an ITIL framework. You will provide excellent customer service and technical expertise.

This will include but not limited to: 

• End-user support
• Ability to prioritize urgent tickets
• Voice & Video Conferencing support
• IT Asset Management (Hardware & Software)
• Liaising with business stakehol...