IT Service Desk Analyst (L1/L2) - AI-Assisted Support

GOLDTECH RESOURCES PTE LTD is seeking an IT Support professional in Singapore. The role involves providing Level 1 and 2 support, troubleshooting user issues, and ensuring service quality across various communication channels.

Ideal candidates should have customer-centric skills, experience with Windows and macOS, and familiarity with ITSM platforms. This position is pivotal for enhancing resolution efficiency through AI-assisted tools and maintaining excellent user experience.