IT Service Desk Analyst: Enterprise Support

Optum Philippines is looking for an IT Service Desk Analyst in Cebu City to provide technical support through various channels including email and chat. The role requires a Bachelor's degree in IT or equivalent, with a minimum of 2 years of relevant experience.

Successful candidates will have a strong understanding of IT support principles and tools, including ServiceNow. Excellent communication skills are essential as the analyst will interact with both technical and non-technical users to resolve issues.