Found Description
IT Service Desk Analyst – Customer Service
Location: North West
Industry: IT
Salary: £35000 - £40000 per annum + Benefits
Posted: 05/01/2022
Overview
Customer Service Analyst – IT Service Desk. My client is looking for an IT focussed Customer Service Lead. You will need to have very strong customer service skills and will be able to help mentor and communicate with a small team of off‑shore Customer Service analysts in India. Hybrid role – Remote working that will require visits to the office in Warrington.
Responsibilities
- Manage an EMEA internal‑facing IT service/customer service delivery service with a focus on customer service
- Develop and grow service desk team to improve customer satisfaction KPIs
- Host and manage service escalation meetings with global IT teams
- Manage external vendors associated with service desk tickets
- Provide status reporting to management <...
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