IT Service Desk Analyst (AU Retail, Office-based)

Work Arrangement: Office-based at Mega Tower, Mandaluyong

Schedule: Monday to Friday (Flexible)

Qualifications

• 1.5+ years of experience in a service desk environment
• Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
• Exposure to Ticketing Tools and Active Directory
• Excellent technical and troubleshooting skills
• Exposure to ServiceNow, Salesforce, Share Point and Point of Sales (POS)
• Familiarity with ITIL Foundation
• Knowledge of the Retail Industry

Responsibilities

• Provide first-level technical support within a Service Desk environment, ensuring all interactions are handled in a professional, courteous, and efficient manner in line with established procedure...