Found Description
**Helpdesk Agent**:**Job Title**: Level 1 IT Service Helpdesk Agent (Experienced)**Department**: IT Support Services**Location: Mexico City****Position Type**: Full-TimeLanguage: Fluent English (required).
**Overview**:We are seeking a reliable and technically adept **Level 1 IT Service Helpdesk Agent** with proven hands-on experience to join our growing IT support team.While this is a Level 1 role, we're looking for someone who brings practical expertise, strong troubleshooting skills, and a commitment to delivering outstanding customer service.You'll be the first point of contact for technical support requests, responsible for resolving or escalating issues related to hardware, software, networking, and user access.
**Key Responsibilities**:- Troubleshoot and resolve common issues related to desktops, laptops, mobile devices, printers, VoIP systems, and peripherals.
- Provide Level 1 support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows OS, and basi...