It Service Desk Agent - 1St/2Nd Line Support

Link-Worldwide is offering a position for a Service Desk Agent in Ciudad Juárez, Mexico.
The role requires a customer-oriented individual with good collaboration skills, experience in troubleshooting and problem-solving.
Responsibilities include ticket resolution, supporting end-user equipment, and collaboration within IT teams.
Candidates should ideally have a degree in Computer Science and the ability to communicate in English.
This role may require flexibility in work shifts, ensuring quality service delivery.
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