IT Service Desk Agent - 1st/2nd Line Support

Link-Worldwide is offering a position for a Service Desk Agent in Ciudad Juárez, Mexico. The role requires a customer-oriented individual with good collaboration skills, experience in troubleshooting and problem-solving. Responsibilities include ticket resolution, supporting end-user equipment, and collaboration within IT teams.

Candidates should ideally have a degree in Computer Science and the ability to communicate in English. This role may require flexibility in work shifts, ensuring quality service delivery.