It Service Delivery Manager (Ops&Fin)

Location: Open to the Americas Zone
For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
Responsibilities:
Ability to support IT applications from a technical standpoint
Manage the RUN service and supervise its functioning to ensure user effectiveness, adoption, and Operational excellence for Supply Chain & Finance applications in South Hub
Work closely with the support team to ensure timely resolution of tickets and underpinning issues are identified and resolved
Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
Act as an escalation point and take ownership of critical incidents, coordinating with res...