Found Description
IT Service Delivery Manager
- Canberra, ACT
- Full-time | Leadership role
- Baseline Clearance required
We are partnering with a highly regarded national organisation that plays a critical role in supporting large-scale programs with meaningful impact across Australia. This is an exciting opportunity for an experienced IT Service Delivery Manager to lead end-to-end ICT service operations in a complex, enterprise environment. You will take ownership of service performance across infrastructure, platforms, and end-user services-ensuring they are reliable, secure, and aligned to business outcomes.
Key Responsibilities
Service Leadership & Operations
- Lead ICT service delivery to meet agreed SLAs, KPIs, and user expectations
- Oversee service desk, incident, problem, and change management processes
- Act as the escalation point for major incidents ...
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