IT Service Delivery Lead – Multi-Function Support

Stefanini North America and APAC in Pasay, Philippines, is seeking an experienced IT Service Delivery Team Lead to partner with the Service Delivery Manager across L2 Helpdesk, Mobile Wireless, PowerBI Platform, and Staffing operations. You will oversee day‑to‑day operations, guide teams, manage timesheets and PTO, and contribute to recruitment and talent development.

You will escalate issues, monitor SLAs and KPIs via ServiceNow, coordinate using MS 365/Teams, and drive process improvements to