IT Service Delivery Lead (MSP) | Client Success

ALIANDO in Dubai is seeking an experienced Service Manager to lead the delivery of IT managed services. The role involves managing SLAs and KPIs while acting as the primary liaison between the Managed Service Provider and the client, ensuring service excellence and client satisfaction.

The ideal candidate will have 8+ years of experience in IT Service Management and relevant certifications like ITIL and PMP. This position offers the opportunity to work in a dynamic environment with a defined career path and training plans.