Found Description
Job Profile: IT Service Delivery – Team Lead
Department: COO – IT / IT Service Delivery
Location: Geneva – On-site (not hybrid)
Job Type: Full-Time (Permanent)
Reports To: Head of IT Service Management
Date:
Job Summary
The IT Service Delivery – Team Lead is responsible for managing the daily operations and governance of IT Service Management (ITSM) processes within UBP, focusing on Incident, Problem, Change, and Vulnerability Management, the ITSM tool (Jira Service Management), and CMDB governance. The role ensures high quality of service to end users and senior management, guarantees strict adherence to ITSM and Vulnerability Management processes, and contributes to continuous improvement of IT Service Delivery. Beyond process ownership, the role directly supports the bank’s business continuity by reducing IT incident impacts and improving user experience. The Team Lead a...