IT Service Delivery Coordinator — Help Desk & IMAC

SoftwareOne is seeking an IT Service Delivery Coordinator to oversee Help Desk, On-site Support, and IMAC operations at the Urabá - Antioquia office. The role requires coordinating IT services, ensuring SLA compliance, and managing tickets with ITSM tools.

Ideal candidates will have a technical or technologist degree in systems, plus experience in service delivery, ITSM processes, and stakeholder management.