Found Description
Join one of Canada’s fastest‑growing companies. At goeasy, we’re a leading alternative consumer lender that values an inclusive culture and high performance.
Position Overview
IT Service Delivery Analyst – responsible for second‑and third‑level support for business‑critical applications and managing triage across internal teams and external service providers. Plays a key role in Major Incident, Change, Problem and Service Request Management and works closely with the Manager of IT Service Delivery to implement a Configuration Management Database.
What will you be doing?
- Build and manage a Device42 CMDB with accurate discovery, data governance and ITSM integration.
- Take ownership of major incidents – coordinate resolution, ensure timely communication with stakeholders and conduct post‑incident reviews.
- Issue major incident management notices and collaborate with internal technology teams, external vendors and cross‑func...