IT - Senior Business Applications Services Manager

Role Summary

The Senior Manager, Business Applications Services is a senior IT leadership role accountable for the end‑to‑end ownership, governance, and evolution of mission‑critical business application services supporting finance, supply chain, operations, and customer platforms. Operating within a service‑based IT operating model, this role serves as the single accountable Service Owner for Business Applications, ensuring that services are stable, reliable, scalable, secure, cost‑effective and continuously improving.

Scope of Responsibility

• JDE ERP Platform
• Körber WMS Platform
• CRM Platform Services (Zoho/Salesforce)
• Business Application Operations & Enhancements
• Vendor / Package‑based Applications (Cloud & SaaS ecosystem)

Key Accountabilities

• Own end‑to‑end service health, including availability, performance, and reliability
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