We're Hiring: IT Project Manager – IT Support Transformation

Location: Namur, Belgium
Work Model: Hybrid
Start Date: ASAP
Contract Duration: 10 Months (4/5 Time)

We are seeking an experienced IT Project Manager to lead a large-scale transformation of IT support services. This role focuses on modernizing IT support operations, improving service delivery, and implementing a robust operating model aligned with ITIL best practices.

Key Responsibilities

• Lead the transformation of IT support services using an iterative, value-driven approach.
• Analyze the current support model and identify opportunities for optimization, automation, and process improvement.
• Design and implement a Target Operating Model (TOM) with clearly defined roles, responsibilities, governance, and service levels.
• Define business and technical requirements for