IT Program Excellence Manager

Highly driven and strategic IT Program Excellence Manager to oversee and optimize vendor delivery performance across multiple programs and delivery channels. This role is responsible for ensuring that external partners meet contractual, operational, and quality expectations while driving continuous improvement, accountability, and alignment with business objectives.

The ideal candidate combines strong program governance, vendor management expertise, and performance analytics to enable consistent, high-quality delivery outcomes.

What You’ll Do

• Lead end-to-end vendor performance governance across multiple programs and delivery channels (e.g., digital, infrastructure, application delivery, shared services, etc.).
• Define, monitor, and manage KPIs, SLAs, OLAs, and scorecards to evaluate vendor performance.
• Conduct regular performance reviews, identify gaps, and drive remediation plans with vendors.
• Ensure vendor com...