Found Description
Elevate your IT skills as a Product Support Analyst with Marsh in Toronto, Calgary, Vancouver, Saskatoon, or Regina. This role combines technical troubleshooting and stakeholder engagement for seamless operations.
Join Marsh as an IT Product Support Analyst and contribute to optimizing application performance. You will triage support tickets, analyze software issues, and monitor application health while coordinating with diverse teams. Your expertise in technologies like PostgreSQL and Docker will help in resolving high-priority incidents and implementing technical solutions.
Key Responsibilities:
• Triage and clarify support tickets promptly
• Analyze software issues and implement technical solutions
• Monitor application and server health regularly
• Communicate updates to stakeholders on critical incidents
• Conduct root cause analysis for high-priority incidents
Requirements:
• Degree in Computer Science or Information Technology
• Experience with MEAN...
Join Marsh as an IT Product Support Analyst and contribute to optimizing application performance. You will triage support tickets, analyze software issues, and monitor application health while coordinating with diverse teams. Your expertise in technologies like PostgreSQL and Docker will help in resolving high-priority incidents and implementing technical solutions.
Key Responsibilities:
• Triage and clarify support tickets promptly
• Analyze software issues and implement technical solutions
• Monitor application and server health regularly
• Communicate updates to stakeholders on critical incidents
• Conduct root cause analysis for high-priority incidents
Requirements:
• Degree in Computer Science or Information Technology
• Experience with MEAN...