IT Process Engineer I: Change & Incident Optimizer

Link-Worldwide is seeking an IT Process Engineer I in Monterrey, Nuevo León, with a focus on formalizing IT processes, including change and incident management. You will play a crucial role in ensuring stability and efficiency in the IT production environment through rigorous process assessment and prevention strategies.

This position involves driving planning and authorization of changes, minimizing service disruption, and supporting the design of tools and methodologies that enhance service delivery. The ideal candidate will help in shaping the direction of IT services within the organization.