Description and Requirements
The LeMES Level 2 (L2) Support Engineer provides advanced operational support, resolving incidents escalated from Level 1 and ensuring system stability. This role includes troubleshooting, monitoring, and recovery while ensuring compliance with ITSM and audit requirements. The role requires working with worldwide (WW) manufacturing plants and strong English communication skills.
Job Responsibilities
Troubleshoot and resolve incidents escalated from supportPerform root cause analysis (RCA) for recurring issuesMonitor system health, jobs, and integrationsExecute recovery actions (restart jobs, retry processes, manage queues)Collaborate with worldwide plants and cross-regional teams (AMERICAS, EMEA, APAC)Communicate effectively in English (written and verbal)Escalate issues to L3 when required with proper contextRaise change requests and contribute to KB/SOP imp...