IT Operations Manager: Identity, Endpoints & Service

trulyyy pte. ltd. in Singapore seeks a seasoned IT Operations lead to run incident, request, problem, and change processes with clear SLAs and post‑incident reviews.

You will oversee L1–L2.5 support teams, ensuring efficient ticket triage and rapid resolution. You will drive identity lifecycle automation with Okta and enforce least‑privilege access, while maintaining a Mac‑first endpoint posture via Jamf Pro and patching disciplines.