IT Operations Manager (1-year renewable contract)

Key Responsibilities

• Manage and support IT infrastructure and operational services, including end-user computing environments.
• Govern and oversee infrastructure services delivered by outsourcing partners and managed service providers, including vendor management, contract administration, and billing matters.
• Lead or participate in infrastructure-related projects such as technology refresh initiatives, system upgrades, cloud migrations, and implementation of new infrastructure capabilities.
• Perform day-to-day IT operations activities, including incident management, service request fulfilment, change management, and application support.
• Coordinate and drive IT Disaster Recovery (DR) planning, testing, recovery strategies, and execution with relevant stakeholders.
• Support IT audit activities and ensure timely resolution of audit findings and compliance requirements.
• Ensure infrastructure solutions and service del...